Refund Policy for MahaguruAyurveda Private Limited
1. General Refund Policy
At MahaguruAyurveda Private Limited, we are committed to providing our customers with high-quality products. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your satisfaction.
2. Eligibility for Refund -To be eligible for a refund, the following conditions must be met:
(a) The product must be returned within 07 days of the purchase date.
(b) The product must be unused, in its original packaging, and in the same condition that you received it.
(c) Proof of purchase (invoice) must be provided.
3. Non-Refundable Items
(a) Certain items are non-refundable, including but not limited to, Bulk Purchase Above the amount Of Indian RS- 20,000 And Above
(b) Products marked as final sale.
(c) Opened or used products (unless defective).
(d) Digital products (e.g., eBooks, online courses).
(e) Products purchased through third-party sellers or distributors.
(F) Pre Order ( Order On Demand )
4. Return Process - To initiate a return, please follow these steps:
(a) Contact Customer Service: Reach out to our customer service team at info@mahaguruayurveda.com from Your Registered Email ID or Register Whatsapp – 9587192000 to request a return authorization.
(b) Receive Return Instructions: Our team will provide you with detailed return instructions, including the return address and any necessary documentation.
(c) Ship the Product: Pack the product securely and ship it to the provided return address. We recommend using a trackable shipping method to ensure the safe return of the product.
5. Processing Refunds
(a) Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund:
(b) Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
(c) Rejected Refunds: If your return is rejected due to not meeting the eligibility criteria, we will notify you via email with the reason for the rejection.
(d) Approved Refund Payment paid only in Same Bank Account Holder with matching Invoice.
6. Shipping Costs
(a) Customer-Initiated Returns: The customer is responsible for the return shipping costs unless the product is defective or incorrect.
(b) Defective or Incorrect Products: If the return is due to a defect or an error on our part, we will cover the return shipping costs.
7. Exchanges
(a) If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired product.
8. Late or Missing Refunds
(a) If you haven’t received a refund within the expected timeframe:
(b) Check Your Bank Account: It may take some time before your refund is officially posted.
(c) Contact Your Credit Card Company: There is often some processing time before a refund is posted.
(d) Contact Your Bank: There may be a processing delay before the refund is posted to your account.
Contact Us: If you have done all of the above and still have not received your refund, Please contact us at account@asclecarewellness.com
Thank you for shopping with Mahaguru Ayurveda. Your satisfaction is our priority.